The conflicts people have with their own desires cause stress, and the conflicts that arise among others in the institution cause loss of productivity. A large part of the working life of managers is taken up by the resolution of conflicts in the work place. Actually, when managed correctly, conflict becomes a driving force enabling the advancement of the individual and the institution.

Purpose: The purpose is to provide the necessary skills for identifying, controlling and resolving those conflicts that cause loss of productivity and obstruct institutionalization.


  • What is conflict?
  • Can conflicts be prevented?
  • Types of conflict
  • Getting to know ourselves and others
  • Correct communication methods
  • Types of relationships
  • The role of the management in conflicts
  • Ways of resolving conflicts
  • Discussion over films
  • Plays reflecting our own experiences

Seminar Duration : 2 to 4 hour seminars with content determined according to the requirements of the establishment

Number of Participants : There is no limit to participants in a seminar.

Training Duration : 1 day

Number of Participants : 15 persons