The conflicts people have with their own desires cause stress, and the conflicts that arise among others in the institution cause loss of productivity. A large part of the working life of managers is taken up by the resolution of conflicts in the work place. Actually, when managed correctly, conflict becomes a driving force enabling the advancement of the individual and the institution.
Purpose: The purpose is to provide the necessary skills for identifying, controlling and resolving those conflicts that cause loss of productivity and obstruct institutionalization.
- What is conflict?
- Can conflicts be prevented?
- Types of conflict
- Getting to know ourselves and others
- Correct communication methods
- Types of relationships
- The role of the management in conflicts
- Ways of resolving conflicts
- Discussion over films
- Plays reflecting our own experiences
Seminar Duration : 2 to 4 hour seminars with content determined according to the requirements of the establishment
Number of Participants : There is no limit to participants in a seminar.
Training Duration : 1 day
Number of Participants : 15 persons